FAQ

Credits, plans & billing

Plans are monthly subscriptions with a credit allowance. Every rule is listed here.

9 questions

What are credits?

Credits measure how much you use Sellery. Each task uses a set number of credits, shown before you start. Credits are a usage allowance, not money — they can't be bought separately, transferred or cashed out.

Useful when — When you want to understand pricing first

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What plans are there?

The Free plan gives you 150 credits once, when you sign up. Paid plans: Starter US$12/month (800 credits), Pro US$29/month (2,000 credits), Max US$69/month (4,800 credits). Annual billing saves 20%.

Useful when — When you're choosing a plan

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Do unused credits roll over?

No. A fresh allowance starts each billing month, and credits left from the previous month expire. Annual plans also get their credits month by month.

Useful when — When you're deciding which plan size fits

How many credits does a task use?

It depends on the tool. The number is shown on the button before you start, and background removal is free.

What to check
  • Tasks that fail because of an error on our side don't use credits
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Does my plan renew automatically?

Yes. Subscriptions renew at the end of each billing period until you cancel. We email you at least 30 days before any price increase.

Useful when — Before you subscribe

How do I cancel?

Cancel anytime in Settings or through the Paddle portal linked in your receipt. You keep your plan and remaining credits until the end of the billing period.

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Who processes my payment?

Paddle.com, our Merchant of Record, handles checkout, sales tax or VAT, invoices and refunds. Cards and other local payment methods are shown at checkout.

Useful when — When a charge on your statement says Paddle

Can I get a refund?

Yes — within 14 days of a payment, if you haven't used the credits from that payment. Other cases are reviewed individually.

Read the refund policy →

Can I change plans?

Upgrades apply immediately and Paddle charges the prorated difference. To downgrade, contact support; the change takes effect at your next renewal.

Read the terms →

Didn't find your answer?

Ask support. We answer in the order received.