Errors & support

If it doesn't finish after a while, keep the window open, save the error shown, and contact us.

Useful when — When the screen keeps loading

If credits were deducted with no result, let us know. We'll check and fix it.

Useful when — When your balance dropped but nothing is in the library

Background removal runs in your device's browser, not on AI servers. Uploading a lot at once can be slow on some devices.

Useful when — When uploading dozens of photos at once

Upload a clear, standard image file. Very large files may not upload.

Useful when — When uploads keep failing

We can't read pages that require a login or text saved as images. Please enter the info manually.

Useful when — When auto-fill comes back empty

Try again with the account you signed up with. If that doesn't work, contact us with that account's email address.

Useful when — If you forgot which account you signed up with

Please tell us right away. We'll check the payment and add the credits.

Useful when — Card approved, balance unchanged

We reply in the order received.

Useful when — If it's urgent and you're waiting on a reply

The CreamUnion Co., Ltd. directly handles questions and complaints about use, payments, and refunds. Contact us at axlab@crea-m.com.

Useful when — If you're not sure who to contact

We can explain how results are made and how to improve them. We don't refund credits just because you don't like the result.

Useful when — If repeated tries still fall short

You can request access, correction, or deletion of your personal information. See our Privacy Policy for details.

Useful when — When you need us to remove your data

We post a notice during maintenance or outages. If there's no notice and it still doesn't work, let us know.

Useful when — When screens won't open like usual