FAQ

Banner creation

Upload a product photo and we'll fit it to the size.

12 questions

What banner sizes are available?

You can use Square (1:1) · Wide (2:1) · App push. We'll fit the layout to the size you choose.

Useful when — When you need a marketplace promo banner fast

Open New banner →View banner tools →

Can I move the product?

Open a draft to move the product and text yourself.

Useful when — When the auto layout needs a small tweak

Open New banner →

How many credits does a banner use?

Credits are deducted once when you create it. See your plan for the exact amount.

Useful when — When making banners for several products at once

View credits per task →

Can I make the same banner for different products?

Open a saved banner and swap the photo to keep the same layout.

Useful when — When a product series needs the same look

What to check
  • Each product is made separately, so each uses credits.

Can I set my brand colors or fonts?

You can't lock colors or fonts yet. Choose the draft closest to your brand, then adjust the text and placement.

Useful when — When you have strict brand guidelines

What to check
  • For exact colors, adjust after downloading.

What if my size isn't listed?

We're adding commonly used sizes first. Tell us what you need and we'll use it to set priorities.

Useful when — When your marketplace uses its own size

Tell customer support →

Can I use model photos in banners?

Please upload only photos you have rights to. Using someone else's photo or trademark may infringe their rights.

Useful when — When you want to use an image found online

What to check
  • Whether you shot it or secured the rights
View copyright info →

Can I make several sizes at once?

You need to make each size separately. Reusing the same product photo makes it faster.

Useful when — When one promo goes in several spots

What to check
  • Each size is a new job and uses credits
View credit costs →

Which size should I start with?

Start with the placement you use most. Usually, make the square size shown in listings first.

Useful when — When you don't know where to start

View uses by size →

What if I have no product photo for the banner?

Create a product photo with Studio shots first, then use it in a banner.

Useful when — When you have no usable photos

Open Studio shot →View product image guide →

Can I get credits back if I don't like the banner?

We don't refund credits just because you don't like the result. You can open a saved draft and edit it without using more credits.

Useful when — When your balance drops after several tries

View refund policy →

Do I need to log in to make a banner?

You can make and download one without logging in. You need an account to save it and open it again.

Useful when — When you want to see results before signing up

Open New banner →

Didn't find your answer?

Ask support. We answer in the order received.